Privacy Policy

At Alpha Info Tech Sdn Bhd (1428644-P), we take your privacy and the security of your data very seriously. This Privacy Policy outlines how we collect, use, protect, and handle your personal information when you visit our website, use our services, or bring your devices to our store.

1. Information We Collect

When you interact with Alpha Info Tech, we may collect the following types of information:

• Contact Information: Your name, phone number, email address, and billing/shipping address when you request a quote, book a repair, or make a purchase.
• Device Information: Passcodes, PINs, or login details required strictly for testing and diagnosing your device during a repair service.
• Communication Records: WhatsApp chats, emails, or call logs when you communicate with our customer support team.

2. Data on Customer Devices (Repairs)

We understand that computers and phones contain highly sensitive personal data. Our technicians will never access, copy, browse, or store your personal files, photos, or documents unless it is explicitly required to perform a service you requested (such as Data Recovery or System Backup). All device passwords provided to us are kept strictly confidential and are only used for post-repair quality testing.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, process, and complete the IT, custom PC, or repair services you requested.
• To contact you regarding the status of your repair, send invoices, or provide updates.
• To honor warranty claims and maintain a service history for your devices.
• To improve our website, services, and customer experience.

4. Data Protection & Security

We implement strict security measures to protect your personal information against unauthorized access, alteration, or destruction. Physical devices left at our premises (2nd Floor, 29-2, Jalan USJ 9/5p) are stored securely and monitored by 24/7 CCTV surveillance.

5. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. We may only share your information with trusted third-party service providers who assist us in operating our business (e.g., payment gateways or shipping couriers), provided those parties agree to keep this information confidential. We may also release information when required to comply with Malaysian law.

6. Your Rights

You have the right to request access to the personal data we hold about you. You may also request that we update, correct, or delete your contact information from our records by contacting us directly.

7. Changes to This Policy

Alpha Info Tech reserves the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated modification date.

8. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us:

• WhatsApp/Phone: +6011-5765-2010
• Address: 2nd Floor, 29-2, Jalan USJ 9/5p, Subang Business Centre, 47620 Subang Jaya, Selangor